Privacy? We're on your side. Always.

“Personal Information”, as defined under the California Consumer Privacy Act(CCPA), includes information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

Sources of Personal Information

We collect personal information from the following sources:

• Directly from you – when you fill out forms, create an account, upload documents, subscribe, or contact us.
• Automatically – when you interact with our website or services, through cookies, analytics, or similar technologies.
• From third-party platforms – if you link or interact with third-party job providers, integrations, or resume parsers.
• From publicly available sources – such as LinkedIn or similar services, when you authorize us to collect such information.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey. Provide us with feedback on our products or services

Categories of Personal Information We Collect:

We may collect the following categories:

• Identifiers (e.g., name, email address, IP address)
• Commercial information (e.g., transaction data)
• Internet or other electronic network activity (e.g., browsing history)
• Geolocation data
• Professional or employment-related information
• Inferences drawn from other data

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Notice at Collection
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At or before the time of collection, California residents have the right to receive notice of the categories of personal information being collected and the purposes for which the categories of personal information will be used. This information is provided in this Privacy Policy under the sections “Categories of Personal Information We Collect” and “How We Use Your Information”.

Sensitive Personal Information (as defined by CPRA)
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We may collect limited sensitive personal information (such as login credentials or geolocation data), which is used only for the purposes of providing secure access to your account and location-specific features. We do not use or disclose sensitive personal information for any purpose other than those permitted by the California Privacy Rights Act (CPRA) §1798.121. These permitted purposes include providing requested services, maintaining security, and ensuring the integrity of our systems.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website to better serve you. To allow us to better service you in responding to your customer service requests. To quickly process your transactions.
• To ask for ratings and reviews of services or products. To follow up with you after correspondence (live chat, email or phone inquiries).
• To share with authorized third-parties subject to your prior consent.

We will not use your personal information for any purpose that is materially different from the purposes disclosed at the time of collection without first obtaining your explicit consent. If we need to use your personal data for any new purposes, we will notify you and obtain your consent before doing so.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

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We use regular Malware Scanning.

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Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted. We implement a variety of security measures, when a user places an order, enters, submits, or accesses their information, to maintain the safety of your personal information.

We never have direct access to your payment information. All transactions are processed through a gateway provider and are sent directly to that provider, encrypted in-transit, and not stored nor processed on our servers or within our technology infrastructure.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember your progress through our onboarding process, or to maintain a persistent logged-in session to reduce the number of times you need to login from your known devices. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help to remember your progress through our onboarding process.
• Maintain a persistent logged-in session to reduce the number of times you need to login from your known devices.
• Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. In certain instances, we will also share information attributable to you regarding your engagement with our site, content, and services with authorized third-parties, subject to your prior consent. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided toother parties for marketing, advertising, or other uses.

Your use of our platform requiring your acceptance of our Terms of Service provides your consent which authorizes Career Angel to provide your Personally Identifiable Information to potential employers and platforms that provide access to such employers (such as LinkedIn, Indeed, or employer applicant-tracking systems/ATSs, etc.), or agents acting on behalf of such employers (such as employment agencies, employment recruiters, and the like), as part of the process of applying on your behalf to job opportunities provided by such employers, via the aforementioned platforms and agents.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

AUTOMATED DECISION-MAKING

Automated decision-making refers to decisions made exclusively by automated means without any human involvement. This may include, for example, an online assessment of your resume's compatibility with a posted job vacancy, where the decision is made based on the information you've entered without any human intervention.

Career Angel makes automated decisions using artificial intelligence, utilizing your personal data. If you do not agree with Software making automated decisions, please do not use Software provided by the Career Angel platform and product offering.

For any questions related to automated decision-making or termination of Career Angel usage, please email us at support@careerangel.ai

Situations where Career Angel (hereinafter "the System") makes automated decisions using artificial intelligence while processing with your personal data…

During your registration on the Career Angel website:

• When uploading a resume, the System extracts data and automatically fills in registration fields, also saving user data to the database (prior to registration).
• When uploading a resume during the quiz (questionnaire) stage or in the personal account, the System automatically generates a new resume document using AI which is optimized for processing by applicant tracking systems (ATS systems) employed by     employers.

At the time of payment:

• When you pay for Career Angel’s service the System may automatically register or create internal accounts (maintained by Career Angel) on necessary services/platforms (“Job Providers”, as defined below).

When generating cover letters:

• The System may automatically prepare a cover letter based on your personal data coupled with data from the job description.

At the stage of submitting resumes and other relevant data to companies or other individuals who have posted job opportunities (hereinafter "job applications"):

• The System may analyze each opportunity using AI and provides a rating of resume-to- opportunity compatibility.
• Simultaneously, the System may prepare an AI-generated cover letter that will be automatically sent along with the job application.
• Before filling out forms, the System may analyze the similarity between the opportunity and your data and use this to make a determination as to whether to apply for the     opportunity, or not.
• The System will select or provide the best response it can calculate  for queries it encounters based on data you have provided, data you have provided access to, and its internal algorithms, heuristics, and AI models. If the System cannot calculate an acceptable (in its own determination) response, such queries may be normalized and presented back on your dashboard for you to provide more information to navigate such query in the future. You may be alerted to these situations as the need for these new data points are identified.
• Email communications/responses related to each job application will be sent to one of the following (depending on the circumstance): 1) directly to the email address you use for the account on the job listing platform applied through; 2) directly to the email provided to the System and submitted with your job application (in situations where specifying your email address is provided); 3) if the System has created a proxy account on your behalf on the target job application submission platform, the System will automatically forward to your email address specified within the System any message from the employer in response to the job application.

Job Providers:

Job providers are companies or platforms that aggregate and list job openings from various employers. These platforms serve as intermediaries between jobseekers and employers, offering a centralized location where candidates can search for and apply to multiple job opportunities. Examples of such platforms include job board websites or recruitment services.

These Job providers often offer additional features such as resume posting, job alerts, and sometimes their own AI-powered matching services to connect suitable candidates with relevant job openings.

In some cases, Job Providers prohibit the use of third-party automation on their services. In such instances, manual management may be required. You can perform this manually on your own or contact us at support@careerangel.ai for assistance. Where possible, and where you have provided access and authorization, the System may take actions on your account in order to submit application to job opportunities on your behalf. The System will never post messages on your account or change your profile or personal data – the System will only utilize its access to apply for job opportunities on your behalf. The only exception to this is on platforms where the System has created a proxy account to represent you in order to submit a job application, for instance on an employer’s applicant tracking system (ATS).

We agree to the following:

Users can visit our site anonymously.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes

• On our Privacy Policy Page

Our Privacy Policy will note the latest version number and version date for your reference.

You can change your personal information:

• By emailing us
• By logging in to your account
• By chatting with us or by sending us a support ticket

Does our site allow third-party behavioral tracking?

We do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email…

• within 72 hours of our identification of such situation.

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We will issue an announcement via in-site notification…

• within 72 hours of our identification of such situation.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email. Note that we cannot provide unsubscribe capabilities for transactional emails or alerts from use of the System which are critical to your use of the System – to stop receiving these communications, you will have to terminate your account on the System and cease use of the System.
• Closing your account on the System and unsubscribing from our marketing emails will remove you from all of our correspondence, except for any legally required correspondence we must maintain by law.

Text Marketing

Text Marketing and notifications: By subscribing to text notifications, you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Msg and data rates may apply. View your text platform provider’s terms of use and privacy policy.

Transparency of Algorithms and Data Usage in Job Matching
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We are committed to maintaining transparency about the algorithms and criteria we use to match job seekers’ resumes with potential job opportunities. Our platform employs advanced data processing techniques to enhance your job search and application process.

Algorithmic Matching Process
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Our site uses sophisticated algorithms, machine learning (ML) and artificial intelligence (AI) designed to match job seekers with job opportunities that best fit their skills, experience, and preferences. This process may involve analysis of the information provided in your resume and comparing it with the requirements and preferences listed by employers in their job postings.

Criteria for Resume and Job Matching
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The matching algorithm may consider several factors, including but not limited to…

• Skills and Experience: Matching keywords and phrases related to skills, experience levels, and qualifications that appear in both your resume and job descriptions.
• Location Preferences: Geographical preferences and location details provided in your profile and job listings.
• Employment Type and Preferences: Type of employment sought (full-time, part-time, freelance) and other job preferences such as remote work options.
• Industry and Sector: Alignment of your previous work sectors and the industries of potential employers.

‍User Rights to Information on Resume Distribution
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As a user of Career Angel, you have the right to understand where your resume has been sent and the rationale behind these decisions made by our algorithm. To support this transparency…

• Access to Information: You can access a log of all job applications made on your behalf, including the details of where your resume was sent.
• Ensuring Accuracy and Fairness: We regularly review and update our algorithms and data processing practices to ensure fairness, accuracy, and relevance in the job matching process. Our commitment to these principles means we strive to avoid biases and provide equal opportunities for all job seekers.
  

Commitment to Non-Discrimination and Fairness
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At Career Angel, we uphold the highest standards of fairness and equality in our job matching algorithms. We are committed to preventing any form of discrimination, including but not limited to bias based on age, race, gender, sexual orientation, religion, or disability. Our approach includes several proactive measures to ensure our algorithms promote equal opportunity and diverse employment practices.

Regular Audits and Algorithm Updates
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We conduct regular audits of our algorithms to identify and rectify any potential biases or inadvertent discriminatory practices. These audits help ensure that our algorithms function in a manner that is both fair and equitable to all users.

Criteria for Algorithmic Decisions
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Our algorithms are designed to prioritize relevance and qualifications. The criteria used include…

• Professional qualifications and skills relevant to the job.
• Work experience.
• Preferences stated by the job seekers themselves, such as desired job location and type.

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User Feedback
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We actively encourage feedback from our users regarding the job matching process. This feedback is crucial for continually improving our algorithms and practices. Users can report concerns related to perceived discrimination or bias through our dedicated support channel at support@careerangel.ai or via our online chat platform accessible from our website or the System.

Data Storage and Security
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‍All personal data collected by Career Angel is stored securely on servers located within the territory of the United States. This localization aligns with our commitment to protect user data and to comply with applicable federal and state regulations concerning data protection.

Our servers are equipped with state-of-the-art security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal information. Regular security audits are conducted to ensure the integrity and security of our data storage and processing practices. Advanced is utilized to encrypt the most sensitive data.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

How Long We Retain Your Data
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‍We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods include:

• Location and usage data: retained for up to 2 years after the customer relationship ends, to support analytics and improve our services.
• Payment and transaction data: retained for up to 7 years following the end of the customer relationship, to comply with financial and tax regulations.

We define the end of the customer relationship as either:

i)     the date the user closes their account; or

ii)     the conclusion of the last paid service, if no activity follows for 6 months thereafter.

After the retention period expires, personal data is securely deleted or anonymized according to our data disposal policies.

Compliance with General Data Protection Regulation (GDPR)
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Career Angel does not actively and specifically market to users in the European Union (EU), although EU residents may ultimately register to use the System to seek job opportunities in the U.S. For our users residing in the EU, Career Angel adheres to the General Data Protection Regulation (GDPR), which sets guidelines for the collection and processing of personal information from individuals within the EU. Users within the EU have specific rights under GDPR, including the right to access their data, request corrections, request data deletion, object to processing, and the right to data portability.

Terms Specific to EU Users
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If you are accessing Career Angel from a location within the European Union, the following additional terms apply to you:

• You have the right to be informed about the collection and use of your personal data.
• You may request that we cease processing your data if you believe the processing infringes on your privacy rights.
• You are entitled to lodge a complaint with a supervisory authority in your member state if you believe your rights under GDPR are being infringed.
  

Your U.S. State Privacy Rights (California, Virginia, Colorado, Utah, Connecticut)
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If you are a resident of California, Virginia, Colorado, Utah, or Connecticut, you may have certain rights regarding your personal information under applicable state privacy laws. These may include:

• Right to Know: Request access to the categories and specific pieces of personal information we have collected about you.
• Right to Correct: Request correction of inaccurate personal information (not available under Utah law).
• Right to Delete: Request that we delete the personal information we have collected from you.
• Right to Data Portability: Receive a copy of the data you provided to us, in a usable format.
• Right to Opt-Out:
   
  • of the sale or sharing of your personal information (Career Angel does not sell your personal information, and Career Angel only shares your personal information as noted within this Privacy Policy to support processes for submitting your      applications for job opportunities) .
   
  • of targeted advertising based on your personal data.
   
  • of profiling in furtherance of decisions that produce legal or similarly significant effects.
• Right to Limit Use of Sensitive Personal Information: Limit how we use or disclose certain sensitive data (where applicable).
• Right to Appeal: If we deny your request, you may appeal our decision by contacting us (not available under Utah law).
• Right Not to Be Discriminated Against: We will not discriminate against you for exercising your privacy rights.

 
To exercise any of these rights, you may:

• Adjust any relevant and available settings in the System.
• Submit your request to: support@careerangel.ai.

We may need to verify your identity before fulfilling certain requests. You may also designate an authorized agent to make requests on your behalf, where allowed by law.

Your Nevada Data Privacy Rights
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Nevada residents have the right to opt out of the sale of certain personal information collected by us through our website or online services. We do not sell personal information as defined under Nevada law. However, if you are a Nevada resident and would like to submit a formal request to opt out of sales, you may do so by contacting us at support@careerangel.ai

Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date and version number. If the changes are material, we will notify you directly via email or through a prominent notice on our website.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us via support@careerangel.ai.